Customer Service Frequently asked questions
Owners of a Breguet timepiece frequently encounter inquiries about their watch's functionality, care, and upkeep. Recognizing the importance of every question, we encourage you to explore our carefully compiled list of frequently asked questions designed to assist you in understanding and enjoying your Breguet watch to its fullest.
Authenticity
I have mislaid my watch's Certificate of Origin and warranty. Can I obtain a duplicate?
Montres Breguet SA only provides one Certificate of Origin and warranty for each watch sold. It is not possible to provide a duplicate of this document, as the warranty must be completed (with the reference number, serial number and date of sale) and signed by the boutique or retailer at the time of sale.
In order to avoid any issues, we recommend you make paper or digital copies of the warranty.
I wish to register my Breguet watch in the brand's registers. How can I do this?
Only the initial owner of a Breguet watch can be enrolled in the registers.
Please complete and return the enrolment form that you received along with the guarantee from the Breguet boutique or authorised retailer when purchasing the watch.
Maintenance
My watch is in need of maintenance or repair. Where can I take my watch and to whom?
Find the list of recommended Breguet service centres. You can also take your watch to a Breguet boutique, a Tourbillon boutique or an official retailer :
Adjust my winding mechanism. How can I adjust my winding mechanism for the Breguet watch model in my possession?
You are advised to use a winding mechanism in order to maintain the power reserve of a watch and, where necessary, adjust the date, but not in order to wind the movement. Before placing a Breguet watch in a winding mechanism, it is therefore necessary to wind the watch manually, in full.
Upon request, your retailer will provide you with the winding direction as well as the minimum number of turns per day required in order to adjust your winding mechanism.
I wish to change the strap of my Breguet watch. Where can I order one?
Please contact a Breguet boutique, a Tourbillon boutique or an official retailer:
I wish to order a new presentation case / a metal bracelet / a folding clasp, etc. for my Breguet watch. Where can I place my order?
Please contact a Breguet boutique, a Tourbillon boutique or an official retailer:
I have mislaid my watch's user guide. Where can I obtain a copy?
Find user guides for models in the current collection :
Service
I wish to send my watch directly to the Montres Breguet SA after-sale service in Switzerland for maintenance. Is this possible?
You are strongly advised not to send watches to the Montres Breguet SA after-sale service in Switzerland directly by international mail or secure postal service.
See the following question: My watch is in need of maintenance or repair. Where can I take my watch and to whom?
There is a significant risk of theft or damage when sending your watch by post or international mail that is not insured to the real value of the piece. Furthermore, Montres Breguet SA can accept no responsibility for any problems encountered at customs in the two countries concerned when sending a watch in this way, nor can it return the watch to the sender in the same way.
I wish to order spare parts to repair my watch directly from Montres Breguet SA. Is this possible?
Montres Breguet SA does not provide its customers directly with spare parts.
Breguet service centres throughout the world offer the guarantee of a professional service carried out with respect for the very high quality standards in force at Montres Breguet SA.
I am looking for the addresses of official Breguet retailers in my country of residence or another country. Where can I find them?
Find the list of official Breguet retailers:
I am looking for the addresses of Breguet boutiques. Where can I find them?
Find the list of Breguet boutiques:
